Phone Contact Info

General Inquiries
  • In Greater Vancouver: 604 224 9376
  • Other areas, call toll free: 1 800 BCHYDRO
  • 1 800 224 9376

We offer automated service in English, French, Mandarin, Cantonese, Korean and Punjabi, 24 hours a day, 7 days a week. Representatives are available Monday to Friday, 7:00 a.m. to 8:00 p.m. and Saturday, 9:00 a.m. to 5:00 p.m. (Pacific Time).

Emergencies & Power Outages Please call 1 888 POWERON (1 888 769 3766), or *HYDRO (*49376) on your cell phone.
Current outage status is available online.
Power Smart
  • In Greater Vancouver call: 604 431 9463
  • Other areas, call toll free: 1 877 431 9463
  • You can talk to a representative, listen to information, or request brochures by mail.
Call Before You Dig To avoid contacting underground power lines, before you dig, call BC One Call at 1 800 474 6886.
Find a Department To find the phone number for a BC Hydro department or employee, call 604 528 1600.