Long-Term Goals

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1. Reliability (Customer)

Best-in-class reliability by customer segment

2. Reliability (Supply)

Electricity self-sufficiency (energy and capacity) in B.C. for meeting all domestic needs

3. Customer Satisfaction

To lead other companies in offering extraordinary value and service

4. Remote Community Electrification

To provide appropriate electric service to all remote communities on an equitable basis

5. Workplace

Among the Top 10 Best Employers in Canada

6. Teamwork

All employees working collaboratively on one team to the benefit of all stakeholders

7. Safety

To provide the safest work environment compared with the best performers in any industry

None of our employees will experience a serious safety injury

8. First Nations

Improve relationships built on mutual respect and that appropriately reflect the interests of First Nations

9. Stakeholder Engagement

To be the most respected company in B.C.

10. Suppliers

100% of suppliers have demonstrated values congruent with those of BC Hydro

11. Environmental Impact

No net incremental environmental impact

12. Electricity Conservation and Efficiency

Develop and foster a conservation culture in B.C. that leads to customers choosing to make a dramatic and permanent reduction in electricity intensity

13. Financial Targets

Maintain existing position of having costs among the lowest in North America

Deliver 100% forecast net income on an annual basis (after adjustments for uncontrollable factors like water volatility)

14. Western Opportunities

To increase profits in the broader western market by leveraging our system and trading capabilities and implementing long-term investment and procurement strategies

15. Innovation and Technology

To be an industry leader in innovation and use of new technology, directly supporting and advancing BC Hydro’s long-term goals.