LA1(9) Hourly Charge Out Rate (Field Services)
Dollars
| Performance Measure | 2002/2003 | 2003/2004 | 2004/2005 |
| Hourly Charge Out Rate (targets) | 86.00 | 95.00 | 95.00 |
| Hourly Charge Out Rate (actuals) | 84.00 | 89.00 | |
| Definition | Hourly Charge Out Rate is the average hourly billing rate designed to recover all costs of providing the service. Targets have been set based on expected efficiency gains and external benchmarks. | ||
| Variance Explanation | The 2003/2004 and 2004/2005 targets have been revised from $84.75 and $82.75 to $95.00 respectively to reflect fully loaded costs. The charge out rate includes Construction Business Unit (CBU). The 2003/2004 positive rate variance against target is due to the efficiency credits returned to our internal clients in 2003/2004 which directly impacts the effective hourly charge out rate. Largely these credits have been driven by increased work, leading to either increased internal billable hours relative to plan or higher than planned contractor usage. Completing more work without increasing Management and Administration costs, and labour productivity improvements also contributed to this performance. | ||
| Benchmark Comparisons | No benchmark data available. | ||
Last Modified: Jul 12, 2004
