LA1(7) Labour Utililzation (Field Services)
Percentage
| Performance Measure | 02/03 | 03/04 | 04/05 | 05/06 |
| Labour Utilization (targets) | 86.9 | 84.0 | 84.0 | 84.0 |
| Labour Utilization (actuals) | 70.4 | 73.9 | 85.0 | |
| Definition | Labour Utilization is the number of chargeable hours divided by the total of all labour hours available. Targets have been set based on improvements to historical performance. Standby is not currently included in this measure, but is being addressed as part of the Field Services pricing and service level agreement process. | |||
| Variance Explanation | Actual labour utilization of 85 per cent is slightly over the 2004/2005 target of 84 per cent. Field Services continues in a positive direction towards efficiently utilizing its labour force in serving its customers. Strategic alignment projects such as the scheduling tool will enable this process by improving workforce deployment. The utilization targets and actuals stated above have been restated from prior years as recommended in the Field Service Labour Utilization audit report. The labour utilization was previously reflected as the chargeable hours associated with all Field Service labour groups including field staff (IBEW), management and administrative staff, and any overtime associated with these labour groups. The values above have been restated to reflect IBEW regular hours only. | |||
| Benchmark Comparison | No benchmark data available. | |||
Last Modified: Jun 29, 2005
