LA1(10) Total Planned Work Complete (Field Services)
Percentage
| Performance Measure | 02/03 | 03/04 | 04/05 | 05/06 |
| Total Planned Work Completed (targets) | 98 | 98 | 98 | 98 |
| Total Planned Work Completed (actuals) | 100 | 100 | 100 | |
| Definition | Total Planned Work Completed is the total planned customer work assigned to Field Services divided by total planned customer work completed. This measure is a proxy measure of customer satisfaction. High levels of completed work have historically correlated to high levels of customer satisfaction. Targets have been set based on customer expectations. | |||
| Variance Explanation | Total Planned Work Completed exceeded the 2004/2005 target. This was accomplished by optimizing the deployment of three labour pools (internal regular, internal temporary, and external contractors). The planned work was completed despite a significant increase in volume of work as a result of a strong economy. | |||
| Benchmark Comparison | No benchmark data available. | |||
Last Modified: Jun 29, 2005
