LA1(10) Total Planned Work Complete
Percentage
| Performance Measure | 2002/2003 | 2003/2004 | 2004/2005 |
| Total Planned Work Complete (targets) | 98 | 98 | 98 |
| Total Planned Work Complete (actuals) | 100 | 100 | |
| Definition | Total Planned Work Complete is the total planned customer work assigned to Field Services divided by total planned customer work completed. This measure is a proxy measure of customer satisfaction. High levels of completed work have historically correlated to high levels of customer satisfaction. Targets have been set based on customer expectations. | ||
| Variance Explanation | Field Services exceeded plan by completing 100 per cent of the clients' work programs. This was accomplished by optimizing the deployment of three labour pools (internal regular, internal temporary, external contractors) to complete the work programs. | ||
| Benchmark Comparison | No benchmark data available. | ||
Last Modified: Jun 29, 2004
