Health Services and Programs

Number	2003/2004	2002/2003	2001/2002
Return to Work
New Referrals	66	no data	no data
Cases Closed	42	no data	no data
Duty to Accommodate opened	6	no data	no data
Management Consults/Training	1	no data	no data
Total Caselist as of March, 2004	50	no data	no data
Employee Family Assistance Program
Employees Accessing Program	469	550	801
Percentage of Total BC Hydro	12%	13%	no data
Family Members Accessing Program	350	361	no data
Respectful Workplace
New Cases	12	19	44
Consults with Respectful Workplace Coordinator	26	no data	no data
Physiotherapy
New Clients	130	80	no data
Treatments (2003 includes Accenture Business Services)	843	1,717	1,726

Health Promotion Spending

	2003/2004	2002/2003	2001/2002
Per Employee/Per Month ($)	41.47	no data	no data

Health Promotion and Screening

Number	2003/2004	2002/2003	2001/2002
Lifestyle Incentive Program Participants	1,443	2,287	2,300
Lifestyle Workshop Participants	2,951	3,301	3,989
One on One Fitness or Wellness Consultations	220	522	659
Employee Health Consultations	290	418	no data
Employee Health Screenings	529	684	312

Under the Master Service Agreement signed by both BC Hydro and Accenture Business Services for Utilities (ABSU), the Health Services programs, previously administered by BC Hydro, have been transferred to ABSU. In 2003/2004, BC Hydro paid ABSU a monthly base rate of $41.47 per employee and ABSU now administers all health services on behalf of BC Hydro. The process with which ABSU reports performance results to BC Hydro has been expanded. These performance metrics now reflect these changes. Also note, 2003/2004 includes BC Hydro and Powerex employees only and does not include employees transferred to ABSU or BC Transmission Corp. 2002/2003 data includes all BC Hydro employees, and those transferred to BCTC in August 2003, and with the exception of physiotherapy, total number of treatments which also includes ABSU employees. 2001/2002 data includes all employees.