Number

	F2001	F2002	F2003	F2004	F2005	F2006	F2007
Personal	41	32	24	14	17	42	46
Discrimination	3	3	1	0	1	0	2
Sexual	5	4	0	0	3	1	1
Other	16	5	0	0	0	0	0
Informal resolution	63	42	24	13	18	42	45
Formal resolution	2	2	1	1	3	1	4
Total Cases	65	44	25	14	21	43	49

Workplace complaints are handled in the following sequence and proceed to the next level only if resolution is not achieved:

• Consulting – An employee consults with a Respectful Workplace Coordinator or Advisor, and receives support and coaching.
• Informally – A Respectful Workplace Advisor mediates or facilitates resolution between the parties.
• Formally – A Review Officer conducts a formal investigation and reports findings to the Chief Human Resources Officer and the V.P. of the respondent's operational unit. Complaints are elevated to a formal process only when the severity of the issue warrants that BC Hydro respond accordingly.

Workforce complaints have risen over the past couple of fiscal years. The corresponding increase in number of Respectful Workplace training sessions from fiscal 2006 to fiscal 2007 may have led to enhance awareness and contributed to increased utilization of the Respectful Workplace Program. An assessment of this trend was undertaken in fiscal 2007 and BC Hydro will be working with ABSU during fiscal 2008 on an action plan in order to address the increase in complaints.