Number

	F2002	F2003	F2004	F2005	F2006	F2007	F2008
Personal	32	24	14	17	42	46	29
Discrimination	3	1	0	1	0	2	0
Sexual	4	0	0	3	1	1	0
Other	5	0	0	0	0	0	0
Informal resolution	42	24	13	18	42	45	27
Formal resolution	2	1	1	3	1	4	2
Total Cases	44	25	14	21	43	49	29

Workplace complaints are handled in the following sequence and proceed to the next level only if resolution is not achieved:

• Consulting – An employee consults with a Respectful Workplace Coordinator or Advisor, and receives support and coaching.
• Informally – A Respectful Workplace Advisor mediates or facilitates resolution between the parties.
• Formally – A Review Officer conducts a formal investigation and reports findings to the Chief Human Resources Officer and the Vice-President of the respondent's operational unit. Complaints are elevated to a formal process only when the severity of the issue warrants that BC Hydro respond accordingly.