Number

	F2000	F2001	F2002	F2003	F2004	F2005	F2006
Personal	27	41	32	24	14	17	42
Discrimination	5	3	3	1	0	1	0
Sexual	1	5	4	0	0	3	1
Other	15	16	5	0	0	0	0
Informal resolution	48	63	42	24	13	18	42
Formal resolution	0	2	2	1	1	3	1
Total Cases	48	65	44	25	14	21	43

Workplace complaints are handled in the following sequence and proceed to the next level only if resolution is not achieved:

• Consulting – An employee consults with a Respectful Workplace Coordinator or Advisor, and receives support and coaching.
• Informally – A Respectful Workplace Advisor mediates or facilitates resolution between the parties.
• Formally – A Review Officer conducts a formal investigation and reports findings to the Chief Human Resources Officer and the V.P. of the respondent's operational unit. Complaints are elevated to a formal process only when the severity of the issue warrants that BC Hydro respond accordingly.

Given the rise in workforce complaints during the last fiscal, BC Hydro will work with ABSU during F2007 to determine potential underlying causes that are leading to this result and potential remedies.