Number

	99/00	00/01	01/02	02/03	03/04	04/05
Personal	27	41	32	24	14	17
Discrimination	5	3	3	1	0	1
Sexual	1	5	4	0	0	3
Other	15	16	5	0	0	0
Total Cases	48	65	44	25	14	21

LA10(4) Resolution of Workplace Complaints

Number

	99/00	00/01	01/02	02/03	03/04	04/05
Informal	48	63	42	24	13	18
Formal	0	2	2	1	1	3

Workplace complaints are handled in the following sequence and proceed to the next level only if resolution is not achieved:

• Consulting – An employee consults with a Respectful Workplace Co-ordinator or Advisor, and receives support and coaching.
• Informally – A Respectful Workplace Advisor mediates or facilitates resolution between the parties.
• Formally – A Review Officer conducts a formal investigation and reports findings to the Chief Human Resources Officer and the V.P. of the respondent's operatioinal unit. Complaints are elevated to a formal process only when the severity of the issue warrants that BC Hydro respond accordingly.

The downward trend in cases reflects, at least in part, the success of the Respectful Workplace program where, through skills-based coaching and informal resolution processes, managers and employees learn new ways to address potential concerns in order to reduce the likelihood of future complaints. It also reflects a reduction in the total BC Hydro workforce due to transfers to BCTC and Accenture Business Services.