Number

	2003/2004	2002/2003	2001/2002	2000/2001	1999/2000
Personal	14	24	32	41	27
Discrimination	0	1	3	3	5
Sexual	0	0	4	5	1
Other	0	0	5	16	15
Total Cases	14	25	44	65	48

LA10(4) Resolution of Workplace Complaints

Number

	2003/2004	2002/2003	2001/2002	2000/2001	1999/2000
Informal	13	24	42	63	48
Formal	1	1	2	2	0

Workplace complaints are handled in the following sequence and proceed to the next level only if resolution is not achieved:
Consulting — An employee consults with a Respectful Workplace Coordinator or Advisor and receives support and coaching.
Informally — A Respectful Workplace Advisor mediates or facilitates resolution between the parties.
Formally — A Review Officer conducts a formal investigation and reports findings to the Chief Human Resources Officer and the V.P. of the respondent's operational unit. Complaints are elevated to a formal process only when the severity of the issue warrants that BC Hydro respond accordingly.

The downward trend in cases reflects, at least in part, the success of the Respectful Workplace program where, through skills-based coaching and informal resolution processes, managers and employees learn new ways to address potential concerns in order to reduce the likelihood of future complaints. It also reflects a reduction in the total BC Hydro workforce due to transfers to BC Transmission Corp. and Accenture Business Services.