2005 Annual Report - Key Business Alliances
Key Business Alliances
Accenture Business Services for Utilities
BC Hydro has now completed Contract Year 2 of the 10-year outsourcing agreement with Accenture Business Services for Utilities (ABSU). ABSU assumed responsibility for the performance of certain functions for BC Hydro on April 1, 2003. These functions include: Customer Services, Information Technology, Human Resources, Financial Systems, Purchasing, and Building and Office Services. The agreement represents a commitment on BC Hydro’s part to outsource services of $1.27 billion over 10 years in exchange for contractually committed savings of $250 million over the same period.
BC Hydro continues to receive service on most of the defined metrics at the levels received prior to the outsourcing agreement and, in some cases, service has exceeded past levels. Financially, the actual expenditure for in-scope services for Contract Year 2 was $133.3 million, indicating that savings of $19.3 million were realized this year, net of growth in the business and service consumption.
British Columbia Transmission Corporation (BCTC)
BCTC is regulated by the BCUC and is responsible for planning, operating and managing the transmission system. BC Hydro retains ownership of the transmission system. At the end of the 2005 fiscal year, we signed service level agreements with BCTC.
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Last Modified: Mar 21, 2006
