Social Bottom Line:
F2010 BC Hydro/GRI Comparative Index
Social Performance Indicators
Yellow Shading – Disclosures on Management Approach …. Not Approval
Italics – Electricity Utility Sector Supplement (EUSS)
| Reference Number | G3 and Electricity Utility Sector Supplement Reporting Recommendations | 2010 Annual Report and BC Hydro/GRI Comparative Index |
| Disclosures on Management Approach | ||
| Employment | ||
| EU14 | Disclosure programs and processes to ensure the availability of a skilled workforce. | F2010 Annual Report – People, Key Programs, Organization and Skill Development |
| Why work for BC Hydro | ||
| EU15 | Percentage of employees eligible to retire in the next five and 10 years. | Approximately 25 per cent of regular status BC Hydro employees are eligible to retire on a full unreduced pension within the next five years. Retirement eligibility is greater in the skilled trades, technologists and technicians and field managers' occupational groups. |
| EU16 | Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors. | BC Hydro Safety Policy |
| Labour Practices and Decent Work | ||
| Labour Practices and Decent Work | F2010 Annual Report – People | |
| LA1 | Total workforce by employment type, employment contract. | Number of Active Employees, by Contract Type |
| LA2 | Total number and rate of employee turnover by age group and gender. | Vacancy Rate |
| Employee Turnover & Total Workforce | ||
| Attrition | ||
| EU17 | Day worked by contractor and subcontractor employees involved in construction, operation and maintenance activities. | Not reported. Information not available. |
| EU18 | Percentage of contactor and subcontractor employees that have undergone relevant health and safety training. | Contractor & Subcontractor Health & Safety Training |
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees. | Employee Benefits |
| Labour/Management Relations | ||
| LA4 | Percentage of employees covered by collective bargaining agreements. | Percentage of Employees Covered by Collective Bargaining Agreements |
| LA5 | Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. | Restructuring Policy & Procedures |
| Occupational Health and Safety | ||
| LA6 | Percentage of total workforce represented in formal joint management workers health and safety committees that help monitor and advise on occupational health and safety programs. | BC Hydro has a formal health and safety committee system in place with 100 per cent of employees represented. |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. | Severity |
| All Injury Frequency | ||
| Absenteeism | ||
| Report on health and safety performance of contractors and subcontractors working onsite or on behalf of the reporting organization off site. | Prior to awarding work to a contractor, it is the practice of BC Hydro to request health and safety records as part of the tendering process. BC Hydro does not track lost days and absenteeism of contract staff, however we do requires that they will report injury incident events (including fatal incidents) to BC Hydro (and by law to WorksafeBC). | |
| LA8 | Education, training, counselling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases. | Employee Health Services & Programs |
| LA9 | Health and safety topics covered in formal agreements with trade unions. | Health & Safety Topics Included in Formal Trade Union Agreements |
| Training and Education | ||
| LA10 | Average hours of training per year per employee by employee category. | Employee Training Events |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | Programs for Skilled Management |
| LA12 | Percentage of employees receiving regular performance and career development reviews. | Employees Performance Reviews |
| Diversity and Equal Opportunity | ||
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. | Diversity of Workforce |
| LA14 | Ratio of basic salary of men to women by employee category. | Average Salary By Gender & Affiliation |
| Human Rights | ||
| Disclosure on Management Approach | ||
| Human Rights | Policies to Prevent Harassment & Discrimination | |
| Statement Concerning Prohibitions of Child Labour | ||
| Statement Concerning Prohibition of Forced & Compulsory Labour | ||
| F2010 Annual Report – People, First Nations | ||
| Investment and Procurement Practices | ||
| HR1 | Percentage and total number of significant investment agreements that include human rights, clauses or that have undergone human rights screening. | Not reported. Not relevant to BC Hydro. |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and action taken. | BC Hydro does not currently provide nor mandate respectful workplace training to non-employees. Occasionally a consultant may attend the standard employee training if requested by their reporting manager to do so. |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | Human Rights Training for Employees |
| Non-Discrimination | ||
| HR4 | Total number of incidents of discrimination and actions taken. | Workplace Complaints, by Type |
| Freedom of Association and Collective Bargaining | ||
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | Policies Governing Freedom of Association |
| Child Labour | ||
| HR6 | Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. | Statement Concerning Prohibition of Child Labour |
| Forced and Compulsory Labour | ||
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labour and measures to contribute to the elimination of forced or compulsory labour. | Statement Concerning Prohibition of Forced and Compulsory Labour |
| Security Practices | ||
| HR8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. | Security Personnel Trained on BC Hydro's Human Rights Policies & Procedures |
| Indigenous Rights | ||
| HR9 | Total number of incidents of violations involving rights of Indigenous People and actions taken. | Not reported. Information not available. |
| F2010 Annual Report – People, First Nations | ||
| Society | ||
| Disclosure on Management Approach | ||
| Society | F2010 Annual Report – People, Community Relations | |
| Code of Conduct Policy | ||
| EU19 | Stakeholder participation in the decision making process related to energy planning and infrastructure development. | F2010 Annual Report – People, Stakeholders |
| EU20 | Approach to managing the impacts of displacement. | Managing Involuntary Displacement |
| EU21 | Continuity planning measures, disaster/emergency management plan and training programs, and recovery/restorations plans. | Emergency/Disaster Preparedness, Response & Recovery |
| Community | ||
| SO1 | Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and existing. | Programs to Address Impacts of Operations on Communities |
| EU22 | Number of people physically or economically displaced and compensation. | People Displacement Resulting from Projects |
| Corruption | ||
| SO2 | Percentage and total number of business units analyzed for risks related to corruption. | Business Units Analyzed for Risk Related to Corruption |
| SO3 | Percentage of employees trained in organization's anti-corruption policies and procedures. | Employees Trained in Anti-Corruption Policies & Procedures |
| SO4 | Actions taken in response to incidents of corruption. | Actions Taken in Response to Incidents of Corruption |
| Public Policy | ||
| SO5 | Public policy positions and participation in public policy development and lobbying. | Public Policy Development & Lobbying |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians and related institutions. | As a provincially-owned Crown corporation, BC Hydro does not make any political donations. |
| Anti-competitive Behaviour | ||
| SO7 | Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes. | F2010 Annual Report – Management Discussion and Analysis, Financial Results, Legal Proceedings, page 69 [PDF, 104 Kb] |
| Compliance | ||
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | BC Hydro did not receive non-monetary sanctions or fines for non-compliance with laws and regulations in F2010. |
| Product Responsibility | ||
| Disclosure on Management Approach | ||
| Product Responsibility | F2010 Annual Report – Customer Satisfaction | |
| Privacy Statement | ||
| F2010 Annual Report – Safety, Public Safety | ||
| EU23 | Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services. | F2010 Annual Report – Letter from the Chair and President and CEO, Powering Our Province, Our People, Building Relationships and A New Energy Era |
| F2010 Annual Report – People, Community Relations and Stakeholders | ||
| F2010 Annual Report – Energy Conservation & Efficiency, The Power Smart Plan | ||
| F2010 Annual Report – Reliability (Customer), Remote Community Electrification and Grid Modernization | ||
| EU24 | Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services. | Actions to Address Barriers to Accessing BC Hydro and Safely Using Electricity |
| Customer Health and Safety | ||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. EUSS – assess resource planning, generation, transmission, distribution and use. | Customer Health & Safety |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle. | Non-Compliance with Health & Safety Regulations & Voluntary Codes |
| EU25 | Number of injuries and fatalities to the public involving company assets, including legal judgements, settlements and pending legal cases of disease. | Public Accidents Involving BC Hydro Facilities |
| Product and Service Labelling | ||
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | Not reported. Not relevant to BC Hydro. |
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. | Not reported. Not relevant to BC Hydro. |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | Customer Satisfaction |
| Marketing Communications | ||
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship. | Programs Related to Marketing, Communication, including Advertising, Promotion & Sponsorship |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes. | Compliance with Advertising & Marketing Regulations |
| Customer Privacy | ||
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | Consumer Privacy Policy & Privacy Complaints Received |
| Compliance | ||
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | Non-Compliance Concerning the Provision and Use of Products & Services |
| Access | ||
| EU26 | Percentage of population unserved in licensed distribution or service area. | Population Not Served in Licensed Distribution Areas |
| EU27 | Number of residential disconnections for non-payment, broken down by duration of disconnection. | Residential & Commercial Disconnects |
| EU28 | Power outage frequency. | Reliability (Customer) |
| EU29 | Average power outage duration. | Reliability (Customer) – Customer Average Duration Index (CAIDI) |
| System Average Power Outage Duration (SAIDI) | ||
| EU30 | Average plant availability factor by energy source. | Overall System Generation Availability |
| Winter Generation Availability Factor | ||
Yellow shading – Disclosures on Management Approval
Italics – Electricity Utility Sector Supplement (EUSS)
Last Modified: Jul 8, 2010
